Master the language of modern hospitality. The Upsalt Glossary is your definitive guide to the terms, features, and concepts shaping today’s restaurant and reservation technology. From dynamic pricing to multilingual booking interfaces, discover clear explanations designed for hoteliers, restaurateurs, and booking managers .
Tracks booking patterns, revenue, and guest behavior to optimize operations and marketing strategies.
A programmed set of rules used by reservation systems to optimize table allocation, pricing, and availability.
Automatic messages sent to staff or guests about booking updates, cancellations, or important reminders.
A sophisticated platform that manages bookings, optimizes availability, and enhances guest experience with automated tools and analytics.
A set of protocols that allows different software systems to connect and share reservation data seamlessly.
Lets guests make reservations instantly without manual staff intervention, improving efficiency and reducing errors.
Sends emails or SMS messages to guests reminding them of upcoming bookings.
A visual display of open booking slots, helping guests select suitable times and dates.
Lets guests propose a price for a reservation or service, allowing flexible pricing strategies.
A notification sent to guests to confirm their reservation, including date, time, and relevant instructions.
A charge applied to reservations, often used to secure bookings or cover administrative costs.
A record of all past reservations for a guest or venue, used for analytics and personalized service.
Changes made to an existing reservation, such as adjusting date, time, or party size.
The percentage of available tables or rooms that are successfully booked within a specific period.
The time frame in which guests are allowed to make reservations before the service date.
A combined offer of multiple services or products at a single price, often used to increase value and revenue.
Rules outlining how and when guests can cancel reservations without penalties.
Enables tailored forms for guests to provide specific information during the reservation process.
A prepayment or guarantee requested to secure a reservation, often for high-demand dates.
Adjusts reservation prices in real-time based on demand, availability, and other factors to maximize revenue.
An automated message sent to guests to verify booking details via email.
A reservation option that allows guests to modify or cancel with little to no penalty.
Digital records of guests’ preferences, history, and contact information to personalize service.
Guidelines or policies that guests must follow when completing a reservation, such as dress codes or time limits.
Securely processes online payments directly through the reservation system.
A booking made for multiple parties under one reservation, often used for group dining or events.
A digital access system allowing guests to enter rooms or venues using a smartphone or code instead of a physical key.
The number of days between when a reservation is made and the actual booking date, used to forecast demand and adjust pricing.
The lowest amount a guest must spend to secure a table, often used for special events or peak times.
Allows businesses with multiple venues to manage reservations across all locations in one system.
A feature that lets guests make reservations in their preferred language, improving international user experience and increasing booking conversions. Supports English, French, Italian, and Spanish.
Policies or tools designed to minimize losses from guests who fail to arrive for their reservation.
Techniques to handle more reservations than available capacity while minimizing customer dissatisfaction.
Discounts or special offers applied at booking to attract or retain customers.
A system that organizes waiting guests, often integrated with digital waitlists or SMS alerts.
A notification sent to guests confirming their booking details and providing relevant instructions.
A digital layout that shows available tables or seats, helping optimize allocation during reservations.
The process of assigning specific tables to reservations to optimize seating and service flow.
Prompts or options to encourage guests to purchase additional services, like premium seating or menu items.
A premium booking option with added perks, such as priority seating, exclusive areas, or special services.
Allows guests to join a queue when all tables are booked, increasing chances of filling cancellations.
A standardized format that allows reservation systems to exchange booking data with external platforms or partners.
A pricing strategy that adjusts reservation costs based on demand, seasonality, and availability to maximize revenue.
The process of dividing a venue into sections (zones) and assigning reservations accordingly to optimize capacity and service flow.
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