No-shows are one of the most frustrating challenges in hospitality. A guest makes a reservation—but never shows up. Meanwhile, that table sits empty while walk-in guests are turned away.
It doesn’t just cost you revenue—it affects your staff planning, inventory, and overall guest experience.
One smart, modern solution? Automated WhatsApp confirmations.
Why guests don’t show up
Guests skip reservations for a few common reasons:
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They forget
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Plans change last-minute
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They book multiple venues and decide later
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They feel no commitment to cancel
That’s why reminders and confirmations matter more than ever.
Why WhatsApp is the best channel to confirm reservations
You already send email confirmations—but let’s face it, most people ignore them.
WhatsApp, on the other hand:
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Has open rates over 90%
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Feels more personal
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Is native to guests’ phones
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Allows instant replies (confirm/cancel)
For venues in France, MENA, and LATAM, WhatsApp is already a daily communication tool. That’s why UpSalt has built WhatsApp directly into its reservation workflow.
How WhatsApp confirmations work with UpSalt
With UpSalt, both the venue and the guest are notified automatically—across multiple channels, including WhatsApp.
Here’s what happens when someone books a table:
1. Venue receives:
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WhatsApp message with reservation details
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Platform dashboard notification
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Email notification
2. Guest receives:
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Email confirmation
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WhatsApp confirmation message
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Reminder 24 hours before the booking
In the WhatsApp message, the guest is invited to confirm or cancel with one tap—saving you the time and cost of last-minute no-shows.
💡 Bonus: If they don’t respond, UpSalt can send automated follow-ups or flag them for manual outreach.
Ready to reduce no-shows?
Automating confirmations through WhatsApp is a simple, effective way to keep your tables full and your revenue stable.
👉 Book a free demo and see how UpSalt can help you reduce no-shows and improve booking quality.