Hospitality glossary

Online reservation system

Software that publishes availability, accepts guest bookings and gives venue teams tools to manage reservations and service.

Why it matters

How online reservation system affects a service

A modern system connects the guest journey with capacity, tables, policies, messaging, payments and guest profiles. Operators should assess the complete workflow rather than only the booking form.

Example

In practice

A restaurant uses UpSalt to accept direct bookings, allocate tables, send reminders and review service performance.

See it in UpSaltExplore the related feature

Related terms

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