Build one guest view
Connect contact details, reservations, visits and useful preferences in a searchable profile.
First-party guest relationships
Restaurant guest CRM software your front-of-house team can actually use.
Turn reservation history into useful context for the next visit. Keep preferences, notes, booking sources and visit information available to authorised team members without maintaining a separate contact spreadsheet.
No credit card · No UpSalt booking commission · Guided setup
La Plage
Nice, France
SL
Evening service
Friday, 31 July
BAR
T1
T2
T3
T4
T5
T6
New reservation
Alex Morgan · 4 guests
20:30 · Terrace
Occupancy
86%
Searchable guest profilesVisit and booking historyPreferences and notesPermission-aware access
Key benefits
Restaurant guest CRM software
A restaurant CRM should help the team recognise guests and improve service, not create more administrative work. Useful context belongs next to the reservation.
SolutionsWhat the software covers
A direct reservation workflow built around daily service.
Prepare before arrival
Give authorised staff the context needed to recognise repeat guests and important requests.
Understand direct relationships
Review booking sources and repeat activity without relying only on marketplace data.
Implementation
Move from your current process without disrupting service.
- 01
Review the current journey
Map booking channels, availability, table or inventory rules, payment policies and guest communications.
- 02
Configure one real service
Build the venue layout, publish test availability and validate the busiest shift with the team.
- 03
Launch and improve
Open direct bookings, monitor conversion and adjust rules using real operational feedback.
Questions operators ask
Clear answers before you choose reservation software.
Can staff add guest notes?
Authorised users can maintain operationally useful notes under the venue’s privacy and access rules.
Does UpSalt own the restaurant’s guest data?
The venue normally controls reservation data and UpSalt processes it under documented instructions.
Can access differ by role?
Yes. Permissions can separate the information and controls available to hosts, managers and other roles.
Related solutions
Explore the rest of the UpSalt reservation stack.
See how UpSalt fits your venue.
Use your real floor, booking rules and guest journey in a practical product demonstration.