Glosario de hostelería

Cancellation policy

The published conditions explaining how and when a guest may cancel and whether a fee, deposit loss or refund applies.

Why it matters

How cancellation policy affects a service

Clear policies set expectations before confirmation and help a venue manage high-risk inventory fairly. The wording should match the rule actually enforced for the selected service and booking.

Ejemplo

In practice

A restaurant may allow free cancellation until 24 hours before arrival and retain the deposit after that deadline.

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Related terms

Late cancellationDepósito de reservaNo-show
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