Hospitality glossary

Guest notes

Operational information recorded on a reservation or guest profile to help authorised staff prepare and personalise service.

Why it matters

How guest notes affects a service

Useful notes turn guest context into action, but they should be factual, relevant and handled with appropriate access controls. Sensitive or unnecessary commentary should not be collected.

Example

In practice

A host records that the guest requested step-free access and prefers a quiet table when available.

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Related terms

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